MedCorp's
communications center is
located at our corporate headquarters in Toledo,
Ohio. Currently, our center dispatches for emergency
medical services, mobile X-ray and diagnostic
testing, and paratransit services. On average, the
center fields over 1.5 million calls per year and
dispatches over 450,000 transports per year.
Communications Staff: MedCorp
employs 60 full time telecommunicator graduates of
the National Academy of Emergency Medical
Dispatchers with a majority of the staff Ohio,
Michigan, Indiana, Kentucky also holding EMT or
paramedic certifications. Staff are overseen by
Communications Supervisors 24 hrs a day. During peak
times there are as many as 3 supervisors monitoring
all aspects of our communications from intake to
dispatching Emergency Medical Services and
paratransit runs.
Technology: MedCorp is a continuous
technology advancement driven company. We employ the
use of state of the art equipment to continually
improve our efficiency and provide a high level of
customer service to our patients.
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Telephone System-
MedCorp uses a
Toshiba Digital PBX with automated attendant.
The phone system sits on a redundant backup
system with dual processors and dual programming
to provide a minimal down time if the phone
system should fail. The system uses 3 PRI fiber
optic phone circuits that offer a continuous
telephone feed. Our fiber optic phone lines sit
on a redundant SONET Ring that prevents phone
disruption by automatically rerouting the lines
on the SONET Ring.
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Computer Aided Dispatching-
We utilize a computer aided dispatch system that
allows for accurate information collection from the
start of call intake through dispatching and
completion of the transport. Our system logs and
track all activities associated with the transport
including vehicle monitoring.
In
2008 MedCorp converted its entire fleet to the State
of Ohio Multi Agency Radio System. This system
provide all of our units 99.75% radio coverage
throughout the state allowing interoperability in
communications with other EMS providers, state
agencies, and municipalities in the event of a large
scale emergency.
Comments,
Questions, or Concerns: All comments or
concerns are fielded by a Communications Supervisor
on duty 24 hours a day 7 days a week. This allows
for a uninterrupted communication between all
divisions to ensure expedient action is taken to
correct any problem. All complaints are noted
permanently in the CAD (Computer Aided Dispatch)
system and followed up.
If interested in a high paced, high volume
communications career involving in-depth hands on
training within the EMS system, please click here to view our current job listings.
Communications Center Administration & Management
| Northern Communications Center (Main) |
1-800-295-7723 |
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| Southern Communications Center (Satellite) |
513-541-4999 |
“MedCorp is your source for diagnostics, mobile
digital X-ray, and EMS training/education.”
